Takawin's Privacy Policy

01 Introduction

Takawin (https://takawin.ws) takes your privacy seriously. This Privacy Policy explains what information is collected when you use our website and application, why it is collected, how it is stored and processed, and what rights you have.

We believe privacy is not a formality — it is the foundation of our relationship with you. That is why this Privacy Policy is written in plain, straightforward language, free of technical jargon, so you can understand it fully.

This policy covers our Terms & Conditions— reading both together will give you a complete picture of your rights and protections on the takawin platform.

02 What Data We Collect

Takawin collects different types of information from you at various stages. This information can be grouped into three categories:

A) Directly Provided Information

Information you provide directly during registration or account management:

• Full name and date of birth.
• Mobile number and email address.
• Current residential address.
• National ID or passport number (for KYC verification).
• Mobile banking number (bKash, Nagad, Rocket).
• Password (stored in encrypted form).

B) Automatically Collected Information

Information automatically recorded when you use our platform:

• IP address and device type.
• Browser and operating system information.
• Logs of login times, session duration, and in-game activity.
• Transaction history and amounts.
• Browsing behavior collected via cookies and tracking technologies.

C) Information received from third parties

In some cases, information is received through third parties:

• Transaction confirmation during payment gateway verification.
• Risk assessment data received from fraud prevention service providers.
• Sanction list data issued by regulatory authorities.

03 How Your Data Is Used

Takawin uses your data only for specific, legitimate purposes. We never use your information for anything unnecessary or unrelated.

Primary purposes of use

• Account management: For registration, login, password recovery, and overall account security.
• Payment Processing: To process deposits and withdrawals securely and maintain a record of all transactions.
• KYC Verification: To prevent access by minors and to verify user identity.
• Fraud prevention: To detect suspicious transactions and keep your account secure.
• Service improvement: To analyze your usage patterns and continuously improve the platform experience.
• Customer support: To resolve your complaints or queries and to manage support tickets.
• Bonuses & Promotions: To send you relevant offers and bonuses tailored to your preferences (provided you have consented to marketing communications).
• Legal obligation: To meet regulatory requirements and comply with anti-money laundering (AML) rules.

04 Data Sharing & Disclosure

Takawin never sells your personal data to third parties. However, limited information may be shared in specific circumstances:

Data sharing circumstances

• Payment Providers: Only the information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
• Game Providers: Only the minimum information necessary for game activity is shared with third-party game providers.
• Fraud Prevention Service: Risk-related data may be shared with specialist security providers for fraud detection and prevention purposes.
• Legal Authorities: Information may be disclosed when legally required — such as by court order, regulatory authority request, or as part of a money laundering investigation.
• Business Transfers: If takawin's business is sold or merged, the new owner will receive your data under the same privacy policy.

05 Data protection measures

Takawin uses industry-leading technology to keep your data secure — with protection applied across multiple layers, not just one.

Technical security

• SSL/TLS Encryption: All data transfers across the website and app are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is kept as a hashed value using the bcrypt algorithm.
• Two-Factor Authentication (2FA): An OTP is sent to your mobile at login to provide an additional layer of security.
• Firewall & DDoS Protection: Advanced firewalls and intrusion prevention systems are active at the server level.
• Regular Security Audits: Regular penetration testing is conducted by independent third parties.

Operational Safeguards

• Only authorized staff have limited access to your data.
• All staff are trained on data protection policies.
• A full log of all internal data access is maintained.
• In the event of a data breach, we will notify affected users within 72 hours.

06 Cookies Policy

Cookies are small data files stored in your browser. takawin uses cookies to enhance your experience and keep the platform running smoothly.

Cookie Type

• Essential Cookies: Required to maintain login sessions, security tokens, and core platform functionality. Disabling these cookies will prevent the website from working properly.
• Functional Cookies: To remember your language preference, display settings, and personalized experience.
• Analytics Cookies: To collect anonymized statistics that help us understand how our website is being used.
• Marketing Cookies: To show you relevant offers based on your preferences — this is optional and can be turned off at any time.

Cookies can be managed through your browser settings. However, disabling essential cookies may prevent some features from working properly. Your consent for cookies is collected on your first visit to the site.

07 Data Retention Period

Takawin does not retain your data longer than necessary. Each category of data has a defined retention policy:

Once the retention period expires, your data is securely and permanently deleted or anonymized — after which it is no longer possible to identify you from that data in any way.

08 Your Data Rights

At takawin, you have full control over your personal data. We uphold the following rights in accordance with international data protection standards:

To exercise these rights, please contact us at our Help Centerto get in touch. We typically respond to requests within 30 days. In some cases, legal obligations may prevent us from fulfilling certain requests — where this applies, the reason will be clearly communicated.

09 Protection of Minors

Takawin is an adult platform and does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age is verified at registration, and accounts cannot be created by anyone under 18.
• Age is verified through national ID checks as part of the KYC verification process.
• If we become aware that data has been collected from a minor, that information will be deleted immediately and the account will be closed.
• If a parent or guardian notifies us about a minor's account, we will take immediate action.

10 Policy Changes

Takawin may update this Privacy Policy as needed. Changes may be prompted by new legal obligations, the introduction of new services, or improvements to our security measures.

• We will notify you by email or mobile before any significant changes take effect.
• The date of the latest update will always be shown at the top of the policy.
• Continued use of the platform after notice will be taken as your acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

Previous versions of our Privacy Policy are available upon request. Please contact our support team for such requests.

11 Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please reach out to us. Our data protection team is always ready to respond to your messages.

• Live Chat: Click the chat button in the bottom-right corner of the website — available 24/7.
• Help Center: help-center Submit a ticket on the page.
• Response time: 24 hours for general queries; 30 days for data rights requests.